CD Projekt Red: Console Cyberpunk 2077 Players Can Request Refunds

2020-12-15

It's been a rough few days for anyone who purchased CD Projekt Red's for either the . Due to several issues, such as buggy AI and performance-related issues, many customers have taken issue with the state of the game.

Sony was already allowing some refunds through its online store. Now, CD Projekt Red has come out and provided a detailed outline regarding the state of Cyberpunk 2077 and is suggesting unhappy customers of the digital versions apply for refunds through Sony and Microsoft's console marketplaces.

Simultaneously, the developer is suggesting that those who purchased physical copies should try to request a refund at the store where the game was purchased and reach out to CD Projekt Red directly if they aren't able to do so. The company has an email that will be available for one week, until December 21, which is before the Christmas gift-giving period.

"Finally, we would always like everyone who buys our games to be satisfied with their purchase." The statement reads. "We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of  or  respectively. For boxed versions, please first try to get a refund at the store where you bought the game for boxed versions. Should this not be possible, please contact us at  and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020." 

If Microsoft and Sony accept refund requests, it is benevolent. Per their purchase and pre-order policy, once someone has downloaded a game to their console, they can no longer request a refund. There's no doubt that the game's numerous issues have prompted Sony and Microsoft to intervene, and it's good to see the companies working to accommodate their user bases.

Neither the PS4, PS4 Pro, or the Xbox One can provide a steady 30 frames per second, and segments that involve driving and gunplay can see drops as low as 20 frames per second. It's clear that there is still some optimization work to do, and CD Projekt Red has its work cut out for it with getting the console versions to an acceptable and playable level.

While the author of this piece is enjoying Cyberpunk 2077 on his PC, it is hard to recommend anyone playing this on the base version of the PlayStation 4, the PlayStation 4 Pro, or Xbox One for that matter. The best way to play the game, is via , PS5, Xbox Series X/S, X or . In the meantime, CD Projekt Red has acknowledged the issues and that addresses several game-breaking bugs.

Also, the . However, there are still numerous bugs that have yet to be patched, as many of us are well aware of.

"Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now."

For now, you'll have to decide if you'll either hold on to your copy of Cyberpunk 2077 or if you'll request a refund and see how the situation plays out.